Career Opportunities

Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Essential Functions:

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications:

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Schedule:

• 10-hour shift
• Day shift
• Holidays
• Weekend availability

We are looking for a full time, part time or relief Veterinarian to join our wonderful team at Legacy Animal Medical Center in Liberty Lake, WA!! New graduates welcome to apply. Mentorship available!!!

About Legacy AMC

We are seeking an enthusiastic, team-oriented associate to join our wonderful practice! We are a well-established, progressive four doctor practice that offers comprehensive small animal surgical and medical services. We are well-equipped with an in-house laboratory suite, digital radiology including digital dental radiology, ultrasound, electrocautery and cold laser. The caseload is primarily canine & feline with some exotics. Interest in exotics is encouraged but not required. Our services also include Eastern medicine and acupuncture. Motivated new graduates are encouraged to apply. We love to mentor and appreciate the knowledge that a newer graduate brings to our team.

Compensation & Benefits Highlights

• High earning potential, $120k-$150k base plus a generous ProSal model!
• Signing/retention bonuses available
• Relocation assistance provided
• Full benefits for working 3-4 days per week including health insurance (medical, dental, vision, FSA/HSA options), 401k with employer contribution, PTO, large CE allowance with additional PTO for CE, and reimbursement for WA license fees and AVMA & WSVMA membership dues.

About Liberty Lake

Liberty Lake is located in beautiful eastern Washington near Spokane and Coeur d’Alene, Idaho. It is a family-oriented, outdoorsy city that has 5 beautiful golf courses and several parks, amazing restaurants, shopping, nightlife and entertainment along with excellent school systems and childcare centers. There are countless lakes, rivers, streams, hiking trails, ski resorts, cross country trails, and snowmobiling and sledding sites within a 30 minute drive.

To learn more and meet the Legacy AMC team, contact Joanne Cloud at jcloud@petvetcarecenters.com or apply online now.

#LI-JC1

Position Overview: The veterinary assistant provides support to the veterinarians and technicians in their daily tasks by cleaning and maintaining equipment, feeding, exercising and grooming patients, preparing and sanitizing surgery suites, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Essential Functions:

• Provide compassionate care to all patients
• Greet patients and their owners as they arrive and show them to an examining room, taking the patient's weight and other vital signs upon arrival
• Triage patients, perform physical exams, treatments, and administer medication as directed by the licensed veterinary technicians (LVT's).
• Calm and soothe anxious patients
• Assist doctors and technicians with the administration of medications or with patient restraint
• Perform laboratory tests and take radiographs
• Operate and maintain hospital equipment, including EKG, fluid pump, syringe pump, scales, anesthetic monitors, and machines, etc.
• Fill prescriptions, calculate and administer medications, maintain proper documentation, logging, and security of controlled drugs.
• Feed patients as prescribed by the attending doctor or as the client has requested; record appetites; recognize and report any unusual conditions or abnormal behaviors
• Communicate in a positive manner with clients and ensure that they feel comfortable leaving their pet(s)
• Educate clients about insurance, wellness, and medicinal plans
• Maintain the cleanliness of the hospital each day; clean equipment, kennels, and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry
• Bath and care for patients who stay overnight; ensure that every animal released is clean and properly groomed prior to their release
• Adhere to the hospital's safety and wellness regulations
• Understand and carry out oral and written directions
• Maintain accurate medical records
• Show up for work regularly; full-time presence at work is essential for every shift
• Promote hospital products and services and support the organization
• Respond respectfully with urgency to directions given by Doctor of Veterinary Medicine (DVM) or Licensed Veterinary Technicians (LVT).
• Perform any other duties as assigned by the Manager; may have other assigned duties if working in a specialty area (i.e., dentistry, surgery, emergency, radiology, cardiology, neurology, internal medicine, etc.)

Additional Functions: Assignment to the areas below may include the following additional job functions:

Cardiology:

• Assists in collecting and submitting laboratory samples
• Ability to learn to identify common and acquired cardiac disorders and arrhythmias
• Sets up and calibrates transducers/physiographs to measure intracardiac and intravascular pressures
• Understands the basic physiology and engineering of pacemakers

Dentistry:

• Assists with dental cleanings, polishing, and intraoral radiographs
• Assists with dental procedures and oral surgery

Dermatology:

• Assists with performing ear cleanings and minor flushes
• Obtains skin scrapes and tape samples
• Prepares skin and ear cytology
• May induce and monitor anesthesia under direction and supervision
• May place intravenous catheters
• May prepare and administer medications, intravenously, orally, and topically

Emergency:

• Assists veterinarians with a variety of emergency procedures and critical care situations
• Cleans wounds and applies casts or bandages
• Give injections and takes blood samples
• May have to be on call in the intensive care unit

Internal Medicine:

• Researches general wellness and preventative medicine for animals

Neurology:

• Assists with various technical procedures including intravenous catheter placement, venipuncture, IV injections, wound management, drug administration assistance, bandage care, vital sign monitoring, intubation, surgery support, and various routine diagnostic Electromyography (EMG) testing

Oncology:

• Assists veterinarians with patient assessment, diagnostics, treatments, and procedures
• Provides empathy, comfort, and unparalleled nursing care to all patients and serves as a strong patient advocate during the patient's hospitalization
• Provides client communication and education on various oncology disease processes

Ophthalmology:

• Assists veterinarians with ocular exams
• Assists with diagnostic testing (Schirmer Tear Testing, Tonometry, Ocular Ultrasounds, Electroretinogram testing, etc.)

Radiology:

• Assists veterinarians with providing high-quality diagnostic imaging services to inpatient, outpatient, surgical, and emergency patients

Surgery:

• Provides extensive surgical assistance by preparing patients, scrubbing, shaving, acting as a surgical nurse, and operating specific surgical equipment and supplies

Competencies:

• Care and Compassion – displays a desire to build rapport, provide personal assistance, and emotional support
• Animal Restraint and Safety – uses sound judgment when handling patients and always takes appropriate precautionary steps when needed
• Communication – uses effective and appropriate methods of interacting with others
• Team Orientation – works cooperatively with the team to address tasks and accomplish goals
• Dependability – demonstrates responsibility in completing all job tasks
• Cleanliness Standards – consistently follows sanitization and sterilization policies and procedures
• Energy and Productivity – completes tasks quickly and thoroughly without prompting
• Time Management – manages time and prioritizes work tasks effectively
• Technical Skills and Learning – keeps up-to-date with new technical skills and knowledge in the field
• Care and Use of Equipment – takes appropriate steps to perform operation checks and maintenance of equipment

Qualifications:

• High school diploma or equivalent
• One or more years' experience in a veterinary environment successfully performing all of the duties of this position
• Vet Tech (VTNE) Certification preferred
• Experience with surgical monitoring, radiology, dental prophylaxis, and client education preferred
• May consider an equivalent combination of education, certification, training, and/or experience

Position Requirements:

• Maintains current knowledge in the field of expertise and actively seeks opportunities for continuing education and skill improvement.
• Ability to restrain animals, fill prescriptions, and monitor sedation procedures
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors
• Requires knowledge of hospital procedures, policies, and services; client and patient treatment protocols; hospital computer systems; and the standard procedures, records, and terminology used in a veterinary hospital.
• Must be flexible with scheduling and able to work some weekends and holidays
• Depending on the functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• This is a strenuous job that requires a lot of lifting, cleaning, and constant motion. May involve some climbing, balancing, stooping, kneeling, crouching, or crawling
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds)

Additional Information: The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.